Three Offices Completed the IRCA Internal Auditor ISO 9001 Course




At SGS Packaging Europe, we dedicate time to ensuring that our employees have up-to-date knowledge and relevant skills for the delivery of first-rate products and premium customer service. A recent example saw eight members of staff from multiple offices taking part in a valuable course, IRCA Internal Auditor ISO 9001:2015.

The people who completed this were Nikki O’Donnell, Christina Stone, Jack Holburn and Michelle Hall from our head office at Bridgehead, David Brazier and Lisa Whelan from The Maltings, and Cecile Torchala and Brendan Masterson from Tamworth. Trainer David Seear from global certification body NQA did a fantastic job of making the two-day course run smoothly, helping our employees to fully understand everything involved in ISO 9001, which is the International Standard for Quality Management Systems (QMS).

This is the most widely used QMS standard in the world, with over 1.1 million certificates issued to organisations across 178 countries. Expertly designed to provide a clear framework and a guiding set of principles, everyone who takes the course gains practical insight into how to effectively manage a business to ensure the satisfaction of clients and other stakeholders.

More specifically, it takes the form of a versatile toolkit that employees can make use of on a daily basis, with topics including:
-- How to deliver a high-quality and dependable product or service
-- Methods of reducing unnecessary costs through operational efficiency
-- The philosophy behind improving the perception of your brand
-- Working knowledge of statutory and regulatory requirements and how they affect your organisation and its customers
-- Enhanced risk management practices that lead to greater consistency, traceability and responsiveness

 Everyone who takes part also benefits from the opportunity to further develop their problem-solving abilities, encouraging innovation and ownership whilst focusing on the welfare of the organisation as a whole. 

As well as training the individuals to fulfil their potential and shape future career paths, the course also means that SGS Packaging Europe continues to hold proven business credentials that are verified by a globally recognised industry standard. Our customers can rest assured that everything we do is meticulously planned and delivered by specialists who are passionate about their work, guaranteeing a smooth experience and complete peace of mind with every project.

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